Shipping policy

Shipping Policy

Effective Date: 01-01-2023

At Excellent Exim, we are dedicated to ensuring a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the guidelines and procedures regarding shipping, delivery, and related matters.

Shipping Methods and Carriers: We utilize reputable shipping carriers to deliver our products to customers. The specific shipping methods available for your order will be displayed during the checkout process.
Shipping Destinations: We currently offer shipping to Singapore USA, CANADA, INDIA, UAE. UK If your desired shipping destination is not included in the list, please contact our customer support team to inquire about alternative shipping options.
Order Processing Time: Upon receiving your order, we strive to process and prepare it for shipment as quickly as possible. Please allow [number of business days] for order processing. Please note that this time frame may vary during peak seasons or promotional periods.
Shipping Timeframe: The shipping time will depend on various factors, including the shipping destination and the selected shipping method. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor the progress of your shipment.
Shipping Costs: The shipping costs will be calculated based on factors such as the shipping destination, the weight of the package, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process before you finalize your order.
Customs and Import Duties: For international orders, customs and import duties may be applicable. These charges are the responsibility of the recipient and may vary depending on the destination country’s customs policies. We recommend contacting your local customs office for more information on applicable duties and fees.
Shipment Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
Delivery Issues: While we strive to ensure timely and accurate deliveries, there may be instances beyond our control that could cause delays or delivery issues. If you encounter any problems with your shipment or have concerns about its status, please contact our customer support team, and we will assist you in resolving the issue promptly.
Address Accuracy: It is the responsibility of the customer to provide accurate and complete shipping information during the order placement process. Please ensure that the shipping address is correct and includes all necessary details, such as apartment numbers or business names, to facilitate smooth delivery.
Order Modifications and Cancellations: Once an order has been placed and confirmed, modifications or cancellations may not be possible. Please review your order details carefully before finalizing the purchase. If you need assistance with an order modification or cancellation, please contact our customer support team as soon as possible.