At Excellent Exim, we strive to provide our customers with high-quality products and exceptional service. However, we understand that there may be instances where you may need to return a product or seek a refund. This Return and Refund Policy outlines the guidelines and procedures for returning products and seeking refunds.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at excellenteximsg@gmail.com. Please note that returns will need to be sent to the following address: Excellent Exim Sg 338 Bukit Batok Street 34 #02-322 Singapore 650338

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at excellenteximsg@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. or coupons

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

European Union Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. or coupons

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at excellenteximsg@gmail.com.

Returns

Eligibility: To be eligible for a return, the following conditions must be met:

The product must be unused, in its original packaging, and in the same condition as when received.
The return request must be made within [24 hours of Order Received] from the date of purchase.
Proof of purchase, such as the order number or receipt, must be provided.
Return Process: To initiate a return, please follow these steps:

Contact our customer support team at excellenteximsg@gmail.com.to request a return.
Provide the necessary details, including the reason for the return, order number, and product information.
Our customer support team will guide you through the return process and provide you with the return shipping address.
Pack the product securely, including all accessories and documentation, and ship it back to us using a trackable shipping method.
Once we receive the returned product and verify its eligibility, we will process the refund.
Return Shipping Costs: The customer is responsible for the return shipping costs unless the return is due to our error or a defective product.

Refunds

Refund Eligibility: Refunds will be issued under the following circumstances:

The returned product meets the eligibility criteria outlined in the Returns section.
The product is confirmed to be defective, damaged, or different from the ordered item.
Refund Process: Once the returned product is received and inspected, we will process the refund using the original payment method. The refund will include the purchase price of the product, excluding any shipping or handling charges.

Refund Timeframe: The refund processing time may vary depending on the payment method and financial institution. Please allow [30 days] for the refund to be credited to your account.

Non-Refundable Items

Certain items are non-refundable and will not be eligible for return or refund, including:

like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Please note that this policy does not affect your statutory rights under applicable consumer protection laws.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Excellent Exim SG
Phone Number, + 65 88281063
Email Address: excellenteximsg@gmail.com
Singapore 650338

We are committed to addressing your queries and providing the necessary assistance to ensure a positive customer experience.

Thank you for choosing Excellent Exim Sg